Involving employees in the company’s content marketing strategy isn’t a new idea.
Employees already are asked to share content on their social channels. C-suite and subject matter experts often collaborate on thought leadership content.
And you likely know the value of connecting with your sales and/or customer service teams to get frontline insight into what your brand’s prospects and customers want to know.
But employee-involved content can be much more than that. I put out a call to learn more about how marketers involve their non-marketing coworkers in their content. While many responses reflected the typical examples, several brought a unique perspective and others offered some fresh approaches.
The inherent takeaway through all the ideas? Employees can give your content marketing the zing it needs to stand out, be remembered, and build relationships.
Employees can give your #contentmarketing the zing it needs to stand out & build relationships. @AnnGynnClick To Tweet
Now, let’s get to the ideas, tips, and examples.
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Have fun with them (and relevant news)
We’re a merged real estate team with a marketing department that handles five brands across many digital platforms. Over the holidays, our team came together to stage a Christmas parody video about Amazon’s HQ2 arriving in Arlington sung to the tune of Santa Claus is Coming to Town. We had dancing elves, agents dressed in Christmas pajamas, a large inflatable reindeer costume, and more.
Nick Tozier, content specialist and copywriter, Keri Shull Team
Employees @KeriShullTeam used the Amazon HQ news to make an innovative video: http://bit.ly/KeriShullTeam. @AnnGynnClick To Tweet
Connect with their contacts
When looking for content partnerships, such as guest blogging, we leverage employees for their contacts. Your first- and second-degree connection list becomes much bigger when you’re able to tap multiple networks instead of just your own. Because of this, we’ve partnered with platforms that would normally be difficult to reach.
Catherine Giese, SEO associate, Fundera
When looking for #content partnerships, such as guest blogging, we leverage employees’ contacts. @cathrinegieseClick To Tweet
Use their external education
If staff members attend a seminar, symposium, workshop, or some other type of skill-building (or industry) event – ask them to document their experience. Then you can work with their notes to create a lessons-learned piece based on the event. We did this with one of our developers when he attended a security conference, and it was interesting to see the amount of positive feedback the content received from our staff, other conference attendees, and people interested in the topics covered.
Colton DeVos, marketing and communication specialist, Resolute Technology Solutions
Employees attend an industry event? Ask them to create a lessons-learned piece of #content. @ColtonDevosClick To Tweet
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Write about their day
Employees at CIENCE help our marketing efforts by participating in day-in-the-life pieces. We’ve produced a number of these to inform future customers about what it’s like to be a researcher, sales development representative, customer success manager, etc.
These in-depth articles have helped our sales team relate to customers the future experiences they may have when hiring CIENCE.
Eric Quanstrom, chief marketing officer, CIENCE
Employees at @ciencecom help #marketing efforts by participating in day-in-the-life articles, says @EQuanstrom.Click To Tweet
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Make them your personas
At Prep Expert, we use some of our employees as customer avatars because of their roles as parents or guardians of children within our consumers’ age range. Our consumers are a specific niche – high school students between their junior and senior years. That’s tough to track.
That’s why we’ve looked to our employees who are raising children and know what issues their kids have when studying for these college-prep tests and the common questions that come up when tackling our course.
Shaan Patel, founder and CEO, Prep Expert
To boost our recruitment marketing, our 100% remote team at Worldwide 101 invented a video series called “Meet the Team” where we interviewed our team members on why they chose to work with us and what their day to day looks like.
Each video is personal to the employee and highlights their life and work story in two to three minutes. The videos are now a major driver in us attracting new talent.
Audrey Fairbrother, marketing manager, Worldwide 101
Employee #videos are a major driver in attracting new talent, says @audreywwide101. #recruitingClick To Tweet
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Capture employees as real people
I’m at Davines North America now and previously at Estee Lauder, Unilever, Nestle, etc. The rapid rise of social media – and the current trend towards, raw, “transparent” content – plays to companies finding a way to ‘open up’ further to the consumers.
At Nestle Purina, employees have been featured in videos to show how Purina is passionate about pets by filming employees at home or work with their pets.
At Aveda, our head office employees would often be models for our social media hair photo shoots. A wider program #AvedaArtist enables employees in retail stores and stylists in salons selling Aveda to showcase their artistry and share within the community.
Let this red color melt warm up your day!
— Gordon Salon (@GordonSalon) January 10, 2019
At Davines, our employees get involved in our community events in New York to help bring the brand to life and capture content at the event, we’re often hair models too.
Hannah Dixon, marketing director, Davines North America
Get involved in community events to help bring your brand to life & capture #content. Hannah Dixon @DavinesOfficialClick To Tweet
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Send them to Quora (and more)
Employees can help answer queries and create awareness on social media platforms such as Quora. Employees can run Twitter chats or ask-me-anything sessions where they can interact with the customers and potential customers. These interactions also can be used in content.
Sumit Bansal, founder, Craft of Blogging
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Use your products
Each year starting mid-January we do a piece on weight loss with one or more of our employees. We are in the health and supplement industry, so it matches up with exactly what we sell.
We will have two employees doing the weight loss challenge this year along with many of our customers. We include blog posts, videos, social media posts all about their process, their progress and, of course, the supplements they are using. This not only helps us get involved with our community of customers, but also helps us sell more products.
Jeff Moriarty, digital marketing manager, Best Price Nutrition
Communicate the culture
I’ve found it’s as important to talk about the culture of your people who are often doing plenty of interesting and noteworthy things that companies can share on their blogs.
If you have an employee involved in a lot of volunteer work, a showcase about that person and his or her impact in the community builds goodwill for the business. I’ve found these posts get a lot more engagement than you might expect, which builds your awareness audience for retargeting later.
Derek Bryant, director of content marketing, EZMarketing
Go to staff meetings to find ideas
At weekly or monthly staff meetings, dedicate a few minutes to sharing a little bit about the work each person is doing and how that could tie into a larger content piece. You never know what could come of a good old-fashioned team brainstorm.
Danni Dichito, sales and marketing manager, North Carolina Theatre
Find #content ideas from attending staff meetings, says @ddichito. Click To Tweet
Ask what they think and encourage them to answer questions
Our employees act as sounding boards for content ideas. Our development team has the freedom to point out a trending question and contribute blog posts whenever they see fit.
Readers aren’t looking for “thought leaders” or executives to answer every question they have. The people with the most authority to answer questions are the ones engaging with and solving problems every single day.
Shelby Rogers, content marketing manager, Solodev
Don’t say stupid
We involve employees in team meetings and brainstorming sessions. The most important aspect to a creative session is to remember that there’s no such thing as a bad idea, just poorly executed or insufficiently fleshed-out ideas.
There are “no-go” words, such as “dumb,” “stupid,” “no”, etc. that everyone agrees are unhelpful to the process. If you can keep your employees’ creativity loose there’s no telling what they can accomplish.
Never use words like “dumb” or “stupid” in a brainstorming meeting, says Nate Masterson of @MapleHolistics.Click To Tweet
Nate Masterson, chief marketing officer, Maple Holistics
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Get that employee zing
To gain the many benefits of employee-involved content – improving brand awareness, lead generation, and ultimately sales – go beyond the traditional tactics. Make your employees the differentiator in your content marketing strategy. Consider one of these 13 suggestions or perhaps let them spark new ideas for your company.
Let us know what you do to get employees connected to your content in the comments.
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Cover image by Joseph Kalinowski/Content Marketing Institute
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